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At MUKU, we aim to enhance the comfort of our customers and promote a sense of liberation from conventional beauty standards by embracing natural beauty. Our mission at MUKU is encapsulated in the phrase : "It's all about skin comfort & well-aging." We are dedicated to providing our customers with an optimized skincare routine through the sale of high-quality products grounded in accurate knowledge. Our goal is for our customers to feel at ease and confident in their own skin. 🤍

• Q.Where does MUKU ship ?
  A.We currently ship to all locations in Australia.
• Q.How much does shipping cost, and how long does it take ?
  A.We dispatch your order via airmail through Japan Post. Please review the shipping details outlined in our "About Shipping" section on our journal page. Once your order has been placed, we will confirm your order details and send you an order confirmation email with information on where to transfer the shipping costs. AFTER THE TRANSFER OF THE SHIPPING FEES, WE WILL PROCEED WITH THE SHIPPING PREPARATIONS. Also, please don't miss 50％ Off Shipping Fee for your First Order Program. It is so important for us to build lasting trust with new customers through our first order 50% off shipping fee program.
• Q.Is GST tax included in the price?
  A.Yes ! GST duty is already included in the item price. Additionally, the customs duty rate stands at 10%.
• Q.How can I track my order ?
  A.Once we ship your order, you will receive a confirmation email that your order has been shipped. In that email, there will be a tracking number. You can track your order via the courier's built in tracking notifiactions.
• Q.Can I cancel / return my order ?
  A.You can cancel your order AS LONG AS YOUR ORDER HAS NOT BEEN FULL-FILLEⅮ.（SHIPPED） To cancel your order, email us at MUKUDESK6＠GMAIL.COM immediately. Please note that cancelling an order is a manual process for us, and we can't guarantee that we'll be able to cancel your order in time before it gets packaged and shipped. After it has been shipped, we are UNABLE to cancel the order. For returns, We will accept returns. To initiate a return, please consult our return policy located at the bottom of this page under the "Act on Specified Commercial Transactions" section.